Shipments and Deliveries

The order will be shipped by carrier to the address indicated during the buying process, after confirmation of payment by bank transfer. Orders shipped to Portugal (mainland) and Spain should be delivered 24 to 72 hours after shipment, excluding festive days or holidays.

All the products delivered by the carrier must be verified during reception. If some damage or defect on the package is verified, the order should be refused and returned imediatly to the carrier, indicating in the transport guide the motive for refusing. Must inform Molde Ceramics of what happened. A delivery confirmation without reference to damage is considered an order delivered successfully.

If after oppening the package, you detect damage in the products, you have 24 hours after receiving it to contact Molde Ceramics through the email loja.online@molde.pt

If delivery was not possible, by wrong address or in case no one is home to receive it, the order will be returned to Molde Ceramics and the resending paid by the customer.

Shipping costs for orders superior to 20 kg are free to the destinations specified in the board below. For countries not listed, the shipping costs will be calculated case by case.

Any customs fees, taxes or other possible additional expenses in the destination countries, for delivery of the orders, must be paid by the client.